# Jasper Help Center

> Information and answers from the Jasper team

## About Jasper

- [PIE Tax - your questions answered](https://help.jasper.io/en/articles/5266550-pie-tax-your-questions-answered.md): What is PIE Tax and how does this benefit me?
- [What is Jasper's investment process when selecting properties?](https://help.jasper.io/en/articles/3048319-what-is-jasper-s-investment-process-when-selecting-properties.md): This article outlines the process our investment team follows when selecting properties.
- [How does Jasper make money?](https://help.jasper.io/en/articles/3384309-how-does-jasper-make-money.md): This article outlines Jasper's four revenue streams.

## Creating an account

- [Electronic Identity Verification](https://help.jasper.io/en/articles/5899530-electronic-identity-verification.md): An overview of electronic identity verification and why we use it
- [How do I supply bank statements online?](https://help.jasper.io/en/articles/5266514-how-do-i-supply-bank-statements-online.md): This article explains how to add bank details to verify your address on the Jasper platform.
- [Creating an account](https://help.jasper.io/en/articles/4392445-creating-an-account.md): Setting up your Jasper account takes less than a minute!
- [What is an acceptable document to verify my bank account?](https://help.jasper.io/en/articles/4392432-what-is-an-acceptable-document-to-verify-my-bank-account.md): A guide to verifying your bank account
- [Working out your prescribed investor rate \(PIR\)](https://help.jasper.io/en/articles/4162642-working-out-your-prescribed-investor-rate-pir.md): A guide to help you determine your prescribed investor rate.
- [What is an acceptable document to verify my address?](https://help.jasper.io/en/articles/3713383-what-is-an-acceptable-document-to-verify-my-address.md): A guide to supplying proof of address documentation
- [What information do I need, to complete account setup?](https://help.jasper.io/en/articles/3401248-what-information-do-i-need-to-complete-account-setup.md): An overview of the documents and information you will need on hand to complete account setup.
- [What does "Beneficial Owner" mean?](https://help.jasper.io/en/articles/3428909-what-does-beneficial-owner-mean.md): A guide to the term beneficial owner and how it applies to Jasper
- [What ID do you need to sign up for Jasper?](https://help.jasper.io/en/articles/3420386-what-id-do-you-need-to-sign-up-for-jasper.md): This article details what forms of ID are accepted and what countries we currently support, when signing up to Jasper.
- [What is Anti-money laundering \(AML\)?](https://help.jasper.io/en/articles/3314924-what-is-anti-money-laundering-aml.md): An overview of what AML is...
- [Investing as an Individual vs a company, trust or partnership](https://help.jasper.io/en/articles/3314978-investing-as-an-individual-vs-a-company-trust-or-partnership.md): Why it takes longer to setup different investing entity types

## Investing with Jasper

- [What is the difference between NAV and Adj. Nav?](https://help.jasper.io/en/articles/5611394-what-is-the-difference-between-nav-and-adj-nav.md): This article explains typical adjustments that are applied to a fund's NAV calculation to produce Adj. Nav.
- [Who should I contact regarding investor enquiries?](https://help.jasper.io/en/articles/5219286-who-should-i-contact-regarding-investor-enquiries.md): For all Jasper investor enquiry
- [How does Jasper calculate the Unit Price?](https://help.jasper.io/en/articles/4896096-how-does-jasper-calculate-the-unit-price.md): This article provides a concise breakdown of how Jasper calculates the Unit Price of a fund.
- [How and when are properties within a fund valued?](https://help.jasper.io/en/articles/4940760-how-and-when-are-properties-within-a-fund-valued.md): This article explains how Jasper assets are valued and reported.
- [How should I interpret a distribution statement?](https://help.jasper.io/en/articles/5039014-how-should-i-interpret-a-distribution-statement.md): This article explains what a distribution statement is and how you should interpret it.
- [How are the returns on my portfolio calculated?](https://help.jasper.io/en/articles/4940753-how-are-the-returns-on-my-portfolio-calculated.md): This article explains how your Jasper portfolio returns are calculated and reported over time.
- [What is an acceptable document to verify my source of funds?](https://help.jasper.io/en/articles/4132912-what-is-an-acceptable-document-to-verify-my-source-of-funds.md): A list of documents that could potentially be used if you are asked to verify your source of funds.
- [What is GAV & NAV, and how is it determined?](https://help.jasper.io/en/articles/3770931-what-is-gav-nav-and-how-is-it-determined.md): As a real estate investor, it is important to understand how assets are valued to make well-informed investment decisions.
- [Does Jasper provide a share certificate or some evidence of my investment?](https://help.jasper.io/en/articles/3713408-does-jasper-provide-a-share-certificate-or-some-evidence-of-my-investment.md): This article explains how you can view all your information, track performance and receive your ownership status via the Jasper dashboard.
- [Who will manage the properties on the Jasper platform?](https://help.jasper.io/en/articles/3048293-who-will-manage-the-properties-on-the-jasper-platform.md): Jasper partners with a range of operating partners. This article will go explain how this relationship works

## Managing your account

- [What are the criteria I need to meet to become a wholesale investor in AUS?](https://help.jasper.io/en/articles/4395053-what-are-the-criteria-i-need-to-meet-to-become-a-wholesale-investor-in-aus.md): Detailed overview of the criteria you need to meet to become a wholesale investor if you are residing in Australia
- [How does Auto Reinvest work?](https://help.jasper.io/en/articles/5518349-how-does-auto-reinvest-work.md): This article explains what Auto Reinvest is, how it works and how you can turn it on for your account.
- [Is there a Jasper app?](https://help.jasper.io/en/articles/4196545-is-there-a-jasper-app.md): How to make Jasper show as an app on your Home Screen
- [How do I change my Jasper password?](https://help.jasper.io/en/articles/3860708-how-do-i-change-my-jasper-password.md): A step-by-step guide to changing your password on the Jasper platform.
- [How do adjust the email notifications I receive from Jasper?](https://help.jasper.io/en/articles/3860747-how-do-adjust-the-email-notifications-i-receive-from-jasper.md): A step-by-step guide to changing your email notification settings on the Jasper platform.
- [What are the criteria I need to meet to become a wholesale investor with Jasper in NZ?](https://help.jasper.io/en/articles/3303111-what-are-the-criteria-i-need-to-meet-to-become-a-wholesale-investor-with-jasper-in-nz.md): Detailed overview of the criteria you need to meet to become a wholesale investor if you are residing in New Zealand
- [How do I become a wholesale investor on the Jasper platform?](https://help.jasper.io/en/articles/3303108-how-do-i-become-a-wholesale-investor-on-the-jasper-platform.md): A step-by-step guide on becoming a wholesale investor on the Jasper platform

## Terms & Policies

- [Complaints or Concerns](https://help.jasper.io/en/articles/3713282-complaints-or-concerns.md): Who to contact if you have a complaint or concern about Jasper
- [Privacy Policy](https://help.jasper.io/en/articles/3015449-privacy-policy.md): At Jasper, we respect the privacy of our users and recognise the importance of protecting the personal information we collect about you.
- [Terms & Conditions](https://help.jasper.io/en/articles/3375351-terms-conditions.md): It's important to understand the terms and conditions that apply when you use the Jasper platform.

## Secondary Market

- [How do I place a Secondary Market bid?](https://help.jasper.io/en/articles/6294083-how-do-i-place-a-secondary-market-bid.md): This article explains what a bid is and how to place one.
- [How do I place a Secondary Market sell order?](https://help.jasper.io/en/articles/6298914-how-do-i-place-a-secondary-market-sell-order.md): This article explains what a sell order is and how to place one.
- [Secondary Market FAQ](https://help.jasper.io/en/articles/6298918-secondary-market-faq.md): Everything you need to know about the Jasper Secondary Market
- [How does Jasper's Secondary Market work?](https://help.jasper.io/en/articles/5360857-how-does-jasper-s-secondary-market-work.md): This article explains how the Secondary Market works mechanically